Whatever type of organisation you belong to, we are likely to have undertaken work of direct relevance. Explore our newsletter back catalogue for case studies in your sector below.

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Spring 2024 Leeds Beckett University transform admissions service through rapid process improvement...
Winter 2024 Increasing complexity requires a simpler process at UCL as coursework assessment struggles with extra demand...
Autumn 2023 The University of Southampton engage their team from the outset to minimise any resistance to change...
Summer 2023 Fixing one process highlights opportunities for improving other processes at Cranfield University...
Spring 2023 Buckinghamshire New University benefit from experience as leadership roles pass to next generation...
Winter 2023 WBS embed a culture of process improvement as university tuition fees in England are frozen...
Autumn 2022 Huge rise in applications leads to a rethink of admissions process at the University of Hull...
Summer 2022 Royal Holloway adapts to changes in customer and employee behaviour...
Spring 2022 Janssen design flexibility into process to adapt to different cultural and regulatory needs...
Winter 2022 Rapid increase in student numbers drives process improvement at Anglia Ruskin University...
Autumn 2021 UCL build process library to share best practice and ensure consistent outcomes...
Summer 2021 Crisis, the national homelessness charity, eliminate waiting time for those in need...
Spring 2021 Johnson & Johnson adapt communication processes in race to deliver vaccine...
Winter 2021 Apprentice programme pivots to online workshops at the University of Bournemouth...
Autumn 2020 University of Buckingham build a scalable admissions process during COVID-19...
Summer 2020 Blended learning accelerates at the Royal Melbourne Institute of Technology...
Spring 2020 Adapting processes for the fight against COVID-19 at Nightingale hospital...
Winter 2020 Janssen speed up clinical study approval process in anticipation of pandemic...
Autumn 2019 Jaguar Land Rover empower their people to drive change...
Summer 2019 Silicon Valley inspires transformation of the employee experience at UCL...
Spring 2019 Seventeen years of process excellence at Johnson & Johnson...
Winter 2019 Service transformation at King's College London...
Autumn 2018 University of Surrey launch process improvement programme...
Summer 2018 Adapting to the evolving needs of students at Birkbeck...
Spring 2018 Maintaining momentum once the workshop is over at the University of Hull...
Winter 2018 Employee's drive improvement at Grand Union Housing Group...
Autumn 2017 Recruiting students in a constantly changing environment at University College London...
Summer 2017 Focusing on delivering 'on time' information to students at UCAS...
Spring 2017 Winning the talent war in the London restaurant business with Hakkasan...
Winter 2017 Reflections of a process improvement champion at the University of Bristol...
Autumn 2016 University of Exeter focus on employee services...
Summer 2016 Starting with the end result in mind at IRIS Software Group...
Winter 2016 Johnson Matthey embed process improvement in leadership development programme...
Autumn 2015 Why technology is not the answer to everything at Birkbeck...
Summer 2015 University of Birmingham transform exams process...
Spring 2015 Making the most of the opportunity for change at the University of the Arts London...
Winter 2015 University of Bristol smash admissions target...
Autumn 2014 Embedding continuous improvement within BT...
Spring 2014 Maintaining positive momentum in the student experience at SOAS...
Winter 2014 Ronseal does what it says on the tin at Sherwin Williams...
Autumn 2013 The changing face of continuous improvement in Capital One...
Spring 2013 Establishing continuous improvement at the Financial Services Compensation Scheme...
Winter 2013 Solid preparation drives success at the University of Melbourne...

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